Be alert: Appliance extended warranty does not mean that you do not spend money during the extended warranty period.

According to Huangshan Online, in addition to the "three guarantees" period of home appliances, home appliance extended warranty services seem to have become the "standard" of various home appliances, from small appliances such as electric kettles and soya-bean milk machines to large appliances such as color TVs, refrigerators, and washing machines. As long as you pay a certain extended warranty service fee, you can enjoy extended service for as little as 1 year and more than 3-5 years. However, in this regard, the consumer protection department reminded that, compared with the "three guarantees" period of home appliances, although the extended warranty service of home appliances can extend the warranty period, it does not mean that there is no need to spend additional money. It is recommended that consumers must ask clearly when purchasing home appliances. To understand the content of the extended warranty, it is best to agree with the merchant to prevent unnecessary disputes.
Recently, the public told Ms. Zheng that she had a problem with a washing machine she bought three years ago. After checking the invoice, she found that the “three guarantees” had expired, but when she bought the washing machine, she paid another "Extension fee", the extended warranty period is two years. However, I don't understand that after the maintenance master came to see the door, he said that he had to replace the parts. "Since the extended premium has been paid, that is to say, the warranty can be extended, the maintenance personnel should be free of charge during the extended warranty period. Why is the cost of the parts still my own? What is the significance of the extended warranty?" Ms. Zheng said I have also found a business on this, and the merchants have the same opinion as the maintenance master, indicating that the parts need to be paid separately.
"I have explained this to her (Ms. Zheng). The extended warranty service is a common service for household appliances. It is paid by the customer for a certain fee. We provide maintenance support and extend the warranty period of the product. It is not an extension of the 'three guarantees' period prescribed by the state.” On August 29, Mr. Cheng, the after-sales personnel of the washing machine appliance store purchased by Ms. Zheng said.
Mr. Cheng told the reporter that the validity period of the "Three Guarantees" is stipulated by the state. The problems that arise during this period must be repaired free of charge and free of charge, but the warranty period is the warranty service provided by the product manufacturer outside the validity period of the national "three guarantees". The term, during which the part cost is to be paid. The "extension warranty service" is based on the warranty period, and the repair is also subject to the cost of the parts. "For example, a product 'three packs' is valid for one year. The warranty period provided by the manufacturer is two years. If the product has problems in the first year, it is free of charge, but if there is a problem in the second year, the corresponding parts fee will be paid. If you want to extend the warranty for one year, you will need to pay a certain extension fee. In the third year, you will enjoy the same warranty service as the second year, but the repair will also charge the parts." On the same day, under the coordination of the reporter, Mr. Cheng Promise, after repairing Ms. Zheng, the parts fee will be charged as appropriate.
In this regard, the relevant person in charge of the Municipal Consumer Protection Committee said that Mr. Cheng said that it is in compliance with relevant regulations, and it is recommended that consumers should carefully ask when purchasing home appliances, and figure out the “three guarantees period”, “warranty period” and “entitlement period”. "The relevant concepts, while understanding the contents of the extended warranty period, it is best to agree with the merchants in writing to prevent unnecessary disputes. In addition, in view of the different quality of different home appliances, the “three guarantees” period is also different. Before the consumer can carry out the extended warranty, the consumer should also determine whether the “entitlement” is needed according to the frequency of use and the repair price, so as to avoid spending more money.

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