Home appliance replacement and maintenance

During the “Three Guarantees” period, the LCD TV was broken. The original model was discontinued, and there was no replacement for repairs. Ms. Liu recently committed guilt for the matter. With the development of technology, the cycle of the replacement of electronic products has now been shortened to about 3 months, and the product's "Three Guarantees" service can not be matched with it. Therefore, the maintenance of home appliances has suffered.

Parts are difficult to find and repair without doors

In 2009, Ms. Liu spent nearly 13,000 yuan to buy a 50-inch LCD TV. At the beginning of this year, TV suddenly had a sneak sneak and sometimes even appeared black. After checking the maintenance personnel of the brand, they could not find the reason and proposed replacing the LCD screen. However, after-sales staff said that this TV has been discontinued, accessories are not easy to find, but for Ms. Liu to replace a new TV. Because Ms. Liu's TV has been used for 3 years, she has to bear the depreciation charge. The value of the newly replaced LCD TV is more than RMB 5,000. Ms. Liu did not agree and proposed to replace another TV with similar price. The application is still under review.

The reporter learned from the interview that people buy household appliances for more than five or six years and passed the "three guarantees" period. If there are quality problems, consumers can only find the after-sales department of the product to repair, but sometimes the after-sales department of the product can not get accessories. , no parts can not be repaired only scrapped. The staff of an electric maintenance shop near the Longxing Jiayuan Community told the reporter that finding spare parts for the discontinued household appliances is a big problem. In this case, the repair shop is not willing to take over the maintenance.

Replacement fast "Three Guarantees" difficult to cash

According to industry sources in the home appliance industry in our city, due to the rapid development of electronic technology, some products have not yet matured but have been updated. For example, digital cameras, computers and other electronic products, the replacement cycle has been shortened to about 3 months. Due to the faster replacement speed, it is not uncommon for older models to face unreplaceable parts. Therefore, complaints arising from disputes have also increased year by year. According to the "Three Guarantees" regulation for home appliances, manufacturers should prepare spare parts for five years from the date of production suspension. During the warranty period, they will provide free repair and replacement parts. However, this provision is only good for large-scale household appliances such as air-conditioners and refrigerators, or large-scale home appliance brands. It is difficult to obtain guarantees for small electronic products such as soya-bean milk makers, hair dryers and MP3s. Industry insiders remind consumers that for branded products, when consumers encounter maintenance difficulties, they can replace new products through the after-sales service when they make up the difference. For brands with mixed brands or delisted brands, they can only find other more formal repair shops and pay for their own repairs. Therefore, when consumers purchase home appliances, they can't just look at the price and function, but also pay attention to whether or not the product has an after-sales service commitment.