With the advent of the era of homogenization, products of different manufacturers are becoming more and more similar in terms of quality, performance, and appearance. In this case, whoever does the service well is competitive.
Since its establishment in 2009, Cohen Kitchen Appliance has been following the corporate philosophy of creating, winning and sharing, and is committed to building a company that is respected by the whole society. As a kitchen appliance company, its after-sales service is even more important and an important factor in the future development of the company.
The after-sales service of kitchen appliances can be divided into software and hardware. In terms of software, it is mainly aimed at the training of service personnel and the establishment of service management mechanism. Through continuous training, we will build a professional team with high-quality skills, and standardize the process control of services through a well-established rules and regulations process to provide users with standards. Friendly, efficient service. Precautions for the use of kitchen appliances are popularized through popularization of science and technology, and mobilize customers to cooperate. In terms of hardware, it is mainly for dealers. First of all, we must change our thinking and guide our dealers. Sales are not just products. Sales means the beginning of services. There are still many service jobs in the follow-up, and we must do well. For example, if you install this problem, you can't just find someone to install it. Otherwise, the consequences will be serious, and the loss of the customer's economy will not be mentioned. This negative impact will have a very bad impact on the dealer's future sales, and will affect the manufacturer. Social credibility.
Good after-sales service brings good reputation and brings more consumers, who have more consumers who are winners. In the modern market economy environment, it is an indisputable fact that there is no market without good after-sales service. As a kitchen appliance company, only by improving service quality, enriching after-sales service content, perfecting after-sales service procedures, standardizing after-sales service management, and adhering to service innovation, can we develop healthily and orderly in this big market.
Cohen Electric is in hot investment. Joining hotline: 400 - 678 - 3567
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